Shipping and Returns Policy

Defective or erroneous orders

Claims due to possible incidents such as the product being delivered damaged, wrong, or for any other cause susceptible to a claim, will be treated as follows: You must request a return by contacting us by email at Somos@tornasol.energy .

In the event of damage caused by transport, it is important to notify it within 24 hours of delivery of the order or as soon as possible to adopt a solution.

The return of defective products and erroneous shipments will not carry return costs, with Tornasol Labs, SL being responsible for these costs. It is important to ensure that the equipment is defective before shipping.

*In the event that the equipment returned to Tornasol Energy does not present any problem, it will be the client who must assume the transportation costs. Account refunds may take up to a maximum of 30 calendar days.

Warranty Items

The guarantee, in the general terms legally established, is for a period of 10 years from the date of delivery.

In the event of a defective product, the repair, replacement or price reduction will be entirely borne by Tornasol Labs, SL, at no cost to the customer. The client must inform Tornasol Energy of the lack of conformity within one month of becoming aware of it.

Consult the sheet of each product to see detailed information. If you have any questions you can contact us at Somos@tornasol.energy or by calling the phone number. 611 127 192.

Exclusions

Deficiencies caused by negligence, knocks, improper use or manipulation, unsuitable tension, incorrect location, or materials subjected to wear and tear due to normal use are not included.

Right of withdrawal and/or returns

In accordance with the provisions of art. 102 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, the client will have the right to withdraw from the requested order within a period thirty calendar days from the day following receipt of the same, prior communication to TORNASOL LABS, SL, sending an email to the email Somos@tornasol.energy in which the order number, name and address will be clearly identified. from which the product is shipped. TORNASOL LABS, SL is obliged, by virtue of the aforementioned Law, to return the amount within a maximum period of 14 calendar days, the amount will be paid in the same payment method made.

In the event of damage or if it has been installed, the asset could suffer depreciation depending on the damage to the equipment.

In the case of requesting a refund of the amount, the client must send the product to TORNASOL LABS, SL within 30 calendar days of receiving the order. In order to corroborate the performance of the kit to be returned, the customer will be asked for the electricity bill corresponding to the trial period and the one corresponding to the same period of the previous year. HE. Good use means having used the kit for most of the test time, having oriented it correctly (angle between 90º to 270º / South East to South West) and that solar radiation has not been hindered, that is, without shadows. The customer will bear the costs derived from the return (according to Law 3/2014, of March 27).

Professionals: Those who, without becoming final recipients, acquire, store, use or consume goods or services, with the aim of integrating them into production, transformation, marketing, professional activity or provision to third parties, will not be considered consumers and users. who do not benefit from the rights granted to consumers. TORNASOL LABS, SL will not accept returns due to withdrawal from companies.

Batteries

For batteries the warranty is 2 years (the one offered by the manufacturer).

Regarding returns, the customer must cover the cost of transportation except in those cases in which the battery has a manufacturing defect.

TORNASOL LABS, SL will not be responsible for returns on products handled by the client, or those merchandise that is returned incomplete in both its main elements and accessories. The right of withdrawal will not apply outside the indicated period nor on products subject to fluctuations in a market not controlled by TORNASOL LABS, SL nor on perishable objects. Nor will there be any withdrawal of goods or orders that may be considered due to their special characteristics as requested by the client as established by Law 3/2014, of March 27.

All returns must be managed by our after-sales service, which you can contact from Monday to Friday from 10:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m. as follows:

Telephone: 611 127 192
Mail: Somos@tornasol.energy (Indicate the order number)

Very important

First of all, you must contact us and we will tell you how to proceed correctly to start the return process. Please do not send us the shipment until you have contacted us as we must give you a return code to attach to your shipment and the instructions to do so.
You can send us the product with your transport agency or we can tell you where you have to take it. The transportation costs derived from the return are the responsibility of the customer.

In order for the product to reach us in perfect condition and thus be able to exchange it for another, or get a refund, you must pack it properly so that it is not damaged during transport and reaches us in good condition.
If you choose to refund the amount, it will preferably be done through the same payment method you used or by bank transfer to an account number that you must provide us.