Frequent questions

Need help? Check our Frequently Asked Questions

General

HOW MUCH CAN I SAVE AND HELP THE PLANET?

So much The economic amount saved on your electricity bill, as well as the CO2 that you avoid emitting into the atmosphere, will depend on three factors:

1. The power installed in your Tornasol Kit, 300, 600 or 1200W.

2. The orientation and location of your Tornasol Kit

3. The usual electricity consumption of your home

In the Practical Case that you can download on our page, the result is analyzed after having a 600W Tornasol Kit in the city of Valencia, facing south and with an inclination of 90º with respect to the horizon, for a full year. We see as a result that the estimated economic savings are greater than 350 euros per year and that around 400 kg of CO2 are avoided being emitted into the atmosphere.

So that you can make an estimated calculation of your savings, we put at your disposal the European Commission calculator where you can find out the total energy in KWH that your Tornasol Kit will be able to generate based on its location, inclination and orientation. Once you have your annual KWH, you must apply the cost per KWH of your electricity bill and the corresponding taxes. Finally, the KG of CO2 that you will be able to avoid emitting are obtained by applying a conversion factor to the resulting energy. In our practical case the following values ​​have been applied:

1. KWH cost: €0.30468125 (November 2021)

2. Added taxes: 5.1127%

3. KWH/KG CO2 conversion factor: 0.385

WHAT EXACTLY ARE SOLAR PANELS LIKE?

Each of our solar panels is 2m wide, 0.9m high and 2mm thick reaching up to. 30º of torque, with a nominal power of 310W. Their high-quality manufacturing is CE marked and they are equipped with state-of-the-art solar cells. All Tornasol Kits have a 10-year warranty against breakage or manufacturing defects. These panels have all the certificates and permits required by the European Union.

WHAT IS THE USEFUL LIFE OF THE PANELS?

The panels in your Tornasol Kit have a certified useful life of 25 years and a 10-year warranty against breakage or manufacturing defects. However, although their innovative design provides lightness, resistance and flexibility, reaching up to 30 degrees of twist, please remember that they are composed of crystalline cells, so we recommend treating them with care to avoid fractures.

WHAT HAPPENS TO THE ELECTRICITY FROM SOLAR PANELS?

The green energy generated by the Tornasol Kit is injected into your home network through the plug so that your appliances can use it. You will only use the conventional electrical grid when your consumption exceeds the energy that the Tornasol Kit is capable of generating, thus reducing your electricity bill.

Even when you do not use your appliances, the Tornasol Kit helps you save by avoiding annoying phantom consumption, caused by the many devices that remain on even when not in use. Just like the constant consumption of the refrigerator, the thermos, the router or the alarm. The TV, the microwave clock or the oven are examples of some of the appliances that, remaining in “Stand By”, represent an estimated consumption of 130W per hour.

WHO WILL INSTALL THE KIT?

The Tornasol Kits are self-installable and do not require technical installation, you just have to place the panel and connect it to a socket to start enjoying its advantages. Due to their light weight, the panels can be placed in many ways, whether hanging on your balcony, on an awning, attached to the wall, on the ceiling or lying on the ground. The Tornasol Kit includes metal safety ties that will allow you to optionally attach it to any railing. In any case, the client is free and responsible for placing it as they wish.

WHAT HAPPENS IF I DON'T USE ALL THE ELECTRICITY?

Although your Tornasol Kit has a sufficiently high installed power to help the planet and save on your bill, the usual thing is that you do not have any energy surplus since the electrical consumption of a home is high even when we are not there. This is due to the phantom consumption and continuous operation of several of our appliances, such as the refrigerator or the water heater.

However, in the event that your Tornasol Kit generates a surplus, we recommend that you contact your electricity company to consult the conditions under which you can inject this surplus into the network and have it compensated for it on your electricity bill. It's all advantages! To do this, you will only have to ask an electrician to certify your electrical panel, something simple and very low cost.

Another option is to store the surplus in batteries, although today the market has very high prices and few features. That is why at Tornasol we are working to offer an efficient, lightweight storage solution at the best price.

DO I NEED TO BE/STAY CONNECTED TO THE NETWORK?

Yes, the microinverters included in the Tornasol Kits are of the “On-Grid” type, so they are used in network installations connected to an electrical connection. In fact, the Tornasol Kits do not need to be installed in the home's lighting panel, but are directly connected to the socket, but they do require that this network be connected to the electrical lines. At Tornasol Energy we are working to incorporate “Off-Grid” microinverters into our catalogue, with which energy will be available in facilities disconnected from the electrical grid.

¿Cuáles son las ventajas de tener un kit Tornasol instalado?

Las ventajas son que podrás ahorrar en tu factura de luz, tanto en Kwh como en euros, y si le das de alta a tu Kit y solicitas alguna de las subvenciones o ayudas fiscales que ofrece el gobierno de España, llega a ser una inversión con muy pronto retorno. Otra de las ventajas es el cuidado del medioambiente, ya que estarás colaborando con la reducción de tu huella de CO2, el planeta te lo agradecerá.

WHAT ABOUT RECYCLING?

Very good question! At Tornasol we care not only about the proper functioning of our panels, but also that they can be recycled once their useful life ends. Fortunately, solar panels are very easy to recycle; when the modules are used up, virtually all elements can be reused economically and efficiently.

The current recycling rate for a solar panel is 94.70%. For more information we recommend the following article .

Installation and security

Essential information about the installation and safety of our solar kits. Learn the requirements, safety measures, and recycling options to ensure a safe and responsible experience.

WHERE SHOULD I HANG MY TORNASOL KIT?

The location and orientation of your Tornasol Kit is important when optimizing its performance. We recommend taking into account the following indications:

1. The closer your orientation is to the South, the greater the performance.

2. An inclination of 90º with respect to the horizon is sufficient to generate the necessary energy. However, inclinations of 30º in summer and 60º in winter will increase the performance of your Tornasol Kit.

3. Try to avoid shadows that reduce the performance of your panels.

For more information you can see the Radiation and Insolation maps in Spain.

ARE THE KITS SAFE?

That's right, your Tornasol Kit does not pose any risk to your home. However, as with any other device connected to the light, we recommend:

1. Do not handle your Tornasol Kit with wet hands or barefoot; sneakers with rubber soles and gloves will be enough to guarantee your safety.

2. Disconnect your Tornasol Kit from the socket before handling it.

3. Keep your Tornasol Kit out of the reach of children.

Your Tornasol Kit has CE marking and meets the requirements demanded in Spain for self-consumption photovoltaic installations. The microinverters included in your Tornasol Kit have the EN62109-2 certification and, therefore, comply with the standard required in Spain for photovoltaic power converters. In turn, due to their IP68 protection, the panels can withstand rain, wind and a wide spectrum of temperatures without suffering damage. However, in the event of strong winds, we recommend removing the installation for safety. In the event of a power surge, your Tornasol Kit is protected, thus eliminating the risk of fire.

Finally, for greater safety you can connect the kit to a socket with a fuse and/or install a current differential device in your electrical panel. Both will provide extra security against lack of insulation and/or short circuits.

WHY DO MY APPLIANCES MAKE USE OF THE PANELS BEFORE THE CONVENTIONAL ELECTRICAL CONNECTION / NETWORK?

Solar self-consumption locates the energy source in your home, drastically reducing the distance it has to travel to your appliances, and therefore reducing the electrical resistance in transport through wiring. By Ohm's law ( U = R · I ) we know that for the same voltage, the lower the resistance, the greater the current flow. That is why the energy generated by the plates will be the first that your appliances will use, making use of the electrical connection only when your demand exceeds the capacity of your Tornasol Kit at that moment.

DOES MY KIT STILL WORK IF THE POWER GOES OUT?

No, unfortunately this would require hybrid microinverters, which are not yet marketed for these powers. Today they are only manufactured for large installations. We are awaiting the progress of this technology so that we can offer it as soon as it is available.

¿Cómo puedo saber qué kit es el mejor para mi?

Para poder determinar cual es tu mejor opción, desde Tornasol ofrecemos un servicio de atención al cliente personalizado, para nosotros es muy importante poder hablar con el cliente directamente y que nos comente algunas cuestiones como el estilo de vida que lleva, cuántas personas residen en casa, si trabajan dentro o fuera de casa, si conocen su consumo de kwh mensual o cual es la potencia contratada según la comercializadora de luz que tengan, su ubicación y orientación, etc. Lo mejor es que puedas contactar con nosotros vía Whatsapp y te agendaremos una llamada de inmediato.

Purchase, delivery and returns

Details about the purchasing process, delivery options and return policies. Learn everything you need to know to purchase your solar kit easily and conveniently, including flexible payment options like seQura.

DO I HAVE TO ASK THE LANDLORD'S PERMISSION?

No, as long as your rental contract does not include any specific clause in this regard. Enjoying your Tornasol Kit does not require altering the electrical installation or drilling the façade, so when you change apartments you can remove it without causing any damage to the home.

  • Delivery alternative: If you cannot receive it, the carrier could leave your kit at an alternative location or with the porter for you to pick up later.
  • Direct delivery: Since solar panels are large and sometimes heavy, it is recommended that the carrier deliver the kit directly to your door when you are present.

Coordinate delivery to ensure you receive the plug & play solar kit safely at your home.

DO I NEED TO REGISTER / REGISTER MY KIT?

No, only if you want your electricity company to compensate you for the excess on your electricity bill.

Royal Decree 244/2109, which defines the regulations for solar self-consumption in Spain, is aimed at higher power solar installations connected to the light panel of your home. However, at Tornasol Energy we recommend that you at least certify your kit using an electrical bulletin issued by a professional electrician.

CAN I PLACE AN ORDER FROM THE CANARY ISLANDS?

Yes, we ship to the Canary Islands. To do this, please write to us at Somos@tornasol.energy to process your order and quote your shipping.

The processing of the order to the Canary Islands is considered an export, which means it is processed tax-free (VAT). It must be the client who pays his IGIC (7%).

CAN I BUY ONE KIT AND THEN ADD ANOTHER?

Yes, our kits are modular so that their microinverters are prepared to be connected to each other. So you can start with a lower power kit and expand it whenever you want.

HOW DOES THE 30 DAY TRIAL WORK?

If, having made correct use of your Tornasol Kit after 30 days of receiving your kit, you do not perceive a saving on your electricity bill, Tornasol Energy undertakes to collect your kit and return your money. Please read our shipping and returns policy here . Whether you keep it or not... Tell us how it goes! We want to know your experience. Write to us at Somos@tornasol.energy or through social networks.

¿En cuanto tiempo me entrega mi Kit?

Si estás dentro de la Península, el tiempo de entrega que manejamos es hasta de 72 horas teniendo en cuenta que las entregas son de Lunes a Viernes.

Para las Islas Canarias, Ceuta y Melilla, puede llegar a ser hasta 15 días hábiles desde que el pedido sale de nuestro almacén, ya que se consideran envíos internacionales y por Aduanas se suele retrasar unos cuantos días más.

Finalmente y no menos importante, para pedidos fuera de España, dentro de la UE, el tiempo de entrega es relativo según país, nos puedes preguntar contactando por mail o nuestro canal de Whatsapp.

¿Cómo puedo iniciar el proceso de devolución?

Lo primero que debes hacer es contactar con nosotros por cualquiera de nuestros canales: correo electrónico, whatsapp, o llamada e indicarnos cuál es el motivo de la devolución, lo más importante que debes tener en cuenta es que el Kit debe estar en perfecto estado, tanto los paneles como sus componentes y embalaje. Por favor consulta nuestra política de reembolsos.

Can't find your answer?

Do not hesitate to contact us.